Frequently Asked Questions (FAQ)

  • When is check in / check out?Open or Close

    Check in is from 2pm each day and check out is by 11am. Should an earlier check in or later check out be required please let us know in advance and we do our best to accommodate your requirements. Please note we accept latest check in at 11pm with the exception of Sundays at 10pm.

  • Are dogs welcome?Open or Close

    All dogs are very welcome at Sysonby Knoll.  We do have certain rooms where they are not allowed in the interests of guests who may suffer from allergies.  Further details on bringing your dog to Sysonby Knoll can be found here, please let us know prior to your arrival should you wish to bring your dog.

  • Where are the bedrooms located?Open or Close

    The hotel has been extended over many years and therefore there are some bedrooms which are further away than others, some on the first floor (please note there is no lift), some are road facing and others are located in our Annexe which is a separate building a very short walk from reception. Should you have any specific requirements please let us know on booking, we will be more than happy to describe where your room is located.

  • I'll be arriving late, can I still check in?Open or Close

    If you plan to arrive late to the hotel please let us know in advance wherever possible. Whilst there is a member of staff on site at all times, we do not have any night staff manning reception after 11.30pm (10.30pm on Sundays). We therefore have a latest check in time of 11pm and 10pm respectively. Should you be planning on arriving late or perhaps be delayed, please contact us at your earliest convenience and we will make arrangements with you.

If you have any questions not covered here please contact us.